Q: What material are MG Centerlock products made of?
A: Our products are engineered from aerospace-grade PA6 (EN AW-2017A) Duraluminium. This high-strength alloy provides superior durability and thread integrity compared to standard plastic or cast components. Our Centerlock caps are anodized in three primary colors (Red, Black, and Blue) and finished with a specialized transparent Teflon hardener to protect the surface and enhance longevity.

Q: I cannot find my wheel model on your website. Can you create a custom kit for me?
A: Yes! We specialize in custom solutions. Please use our [Custom Request Form] which will guide you through the measurement process. Alternatively, you can email us at bbscenterlock@gmail.com with photos and dimensions (inner and outer diameter of the hub bore) of your wheels. You can also download our [Measurement Template] to ensure a perfect fit.

Q: How do I mount the MG Centerlock Kit?
A: Installation is a straightforward 3-step process. You can view our [Video Instruction Here] or download the detailed [PDF Guide]. For maximum safety and performance, we strictly recommend the use of medium-strength thread locker (thread glue) during assembly.

Q: How and when should I clean my Centerlocks?
A: To maintain the finish, clean your wheels and hardware only when they are cold. Use water and neutral detergents. Avoid alcohol, solvents, gasoline, or abrasive metal brushes, as these will damage the transparent Teflon coating and fade the color. We suggest frequent cleaning, especially in winter, to prevent damage from road salt, brake dust, and environmental deposits.

Q: Do MG Centerlock products have a warranty?
A: Yes. All our products are covered by a 1-year warranty, effective from the date of receipt. Please keep your proof of purchase, as it is required to process any warranty claims.

Q: I want to make a complaint or report an issue. What should I do?
A: We strive for 100% customer satisfaction. If you encounter an issue, please contact us at bbscenterlock@gmail.com with a detailed description and, if possible, attach clear photos of the problem. Our technical team will assist you promptly.

Q: I am a dealer/distributor and want to sell MG Centerlock products. Who should I contact?
A: We are always looking for professional partners. Please reach out to us at bbscenterlock@gmail.com to discuss our B2B terms and dealer programs.

Q: How do I return my order?
A: If the product does not fit or meet your expectations, you have 14 days to return unused and unmounted items. Please use our official [Return Form] to start the process.

Q: When will I receive my refund?
A: Once we receive and inspect your return, the refund is typically processed within 14 days. The funds will be credited back to your original payment method. Please note that for credit card or PayPal refunds, the exact date the credit appears on your statement depends on your financial institution's policies.

Q: Do I have to pay for customs and import taxes?
A: For international orders (outside the European Union), you are responsible for any applicable import duties, VAT, and customs clearance fees. These charges are determined by your local customs authority and are not included in our product prices or shipping costs. We recommend contacting your local customs office to avoid unforeseen costs.

Q: Legal Disclaimer & Trademarks
A: MG Centerlock is an independent manufacturer of premium aftermarket automotive accessories. We are not affiliated with, endorsed by, or authorized by BBS GmbH, OZ S.p.A., BMW AG, or any other vehicle manufacturer. Any use of brand names or models (e.g., BBS, Polo WRC, Style 29) is for descriptive purposes only to indicate technical compatibility. No original emblems or trademarks are included in our kits.